Refund and cancellation rights depend on the plan, order form, subscription agreement, pilot scope, custom services, usage already consumed, third-party provider charges, and applicable law. Signed commercial terms control if they differ from this general policy.
1. Before purchase
The customer should confirm the institutions, users, modules, languages, content volume, provider usage, storage, integrations, migration, training, support, taxes, billing cycle, renewal, cancellation, and acceptance criteria included in the quote. A demonstration or pilot does not make unlisted features or capacity part of the purchase.
2. Subscription cancellation
A subscription may be cancelled according to the notice period and method stated in the applicable agreement. Cancellation normally prevents future renewal; it does not automatically refund the current billing period, usage already consumed, or committed third-party charges unless the agreement or applicable law requires it.
3. Potentially eligible refund requests
A request may be reviewed when a paid service was not provisioned as agreed, a duplicate payment occurred, billing continued after a valid cancellation took effect, or another remedy is required by the applicable agreement or law. The customer must provide the order, invoice, account, institution, issue, dates, support history, and requested resolution.
4. Common exclusions
- Usage already consumed, including provider, storage, media, processing, or message charges.
- Completed migration, configuration, integration, custom development, training, onboarding, or consulting work.
- Failure caused by unsupported devices, networks, source files, missing permissions, unconfigured providers, incorrect institution data, or use outside the agreed scope.
- Suspension or termination resulting from abuse, non-payment, security risk, unlawful use, or material breach.
- Learning-outcome, translation-quality, OCR-quality, or generated-content expectations that were not included as measurable acceptance criteria.
5. How to request review
Send the request to support@perfectaptitude.com or use the contact form. Include the invoice or order reference, institution, account email, payment date, reason, relevant support incident, and requested remedy. Do not send passwords or secret keys.
6. Review and payment method
The request will be reviewed against the applicable agreement, service records, support history, provider usage, and law. Any approved refund is normally returned through the original payment method where practical. Bank, tax, currency, and payment-provider processing times may apply.